Damaged Garage Lock Replacement in Annecy-le-Vieux

MULTISECU responded to Annecy-le-Vieux to replace a broken cylinder on a bi-fold garage door. After inspection, the door was retained and the closure restored.

The challenge

Our client, a residential property owner in Annecy-le-Vieux, contacted us after discovering that the cylinder of their garage door had been broken. This situation is concerning as it compromises property security and facilitates break-ins. We quickly dispatched a team of experts to the site to assess the situation and propose a durable solution.

The assessment

On arrival, we observed that the existing cylinder was indeed broken, likely as a result of a forced entry attempt. Fortunately, the door itself had not been damaged. After a thorough inspection of the lock and the door, we determined that replacing the cylinder was the best option to restore the property's security.

The product selection

For this intervention, we selected a Héraclès HXRM security cylinder compatible with the existing lock. Its features, as noted in the site report, guided this choice.

Here are some key features of the Héraclès HXRM cylinder:

• Dual key entry for enhanced security
• 4 maillechort keys, reproduction under controlled conditions and security card
• Reversible profile multi-centric for enhanced resistance
• 10 hangers for closure on two levels for maximum protection
• Modular core in tempered steel to resist pull attempts
• Pins and stainless steel anti-drill inserts for exceptional durability

The installation process

Once the product has been selected, our team got to work replacing the damaged cylinder. We followed a meticulous process to ensure a perfect installation:

• Removal of the old cylinder : We carefully removed the fragments of the broken cylinder, taking care not to damage the lock or the door further.
• Preparation of the lock : We cleaned and inspected the lock to ensure it was ready to receive the new cylinder.
• Installation of the new cylinder : With precision and expertise, we have installed the Héraclès HXRM cylinder, ensuring it is perfectly aligned and functional.
• Testing and adjustments : Following installation, we carried out in-depth tests to verify the cylinder's proper operation and made the necessary adjustments.
• Supplying the keys and ownership card : Finally, we returned the 4 mesh key copies, each under controlled reproduction, and the security card to our client, explaining the importance of storing them in a secure location.

Customer satisfaction

The replacement enabled the client to regain a functional lock. The tests and instructions regarding the new keys accompanied the door's reactivation.